2023 ASEE Annual Conference & Exposition

An Evidence-Based Approach for Deeper Understanding of Student, Teacher, and Learning Dynamics

Presented at Computing and Information Technology Division (CIT) Technical Session 2

Abstract. Learning Management System (LMS) technology, and a Customer Relationship Management (CRM) perspective, can deepen understanding of the dynamics between students, teachers, and their learning environment. In addition to content delivery, LMS technology can capture data about students while they are taking classes. This capability provides a way to gather data on factors impacting student learning so they can be analyzed scientifically. Learning Management Systems are widely used in a variety of learning settings – high school, college, and workplace – and can be adapted to introduce a CRM perspective into the classroom.

Broad adoption of LMS and CRM technology requires a paradigm shift towards a student-centric model of education – and vice versa. This paper offers theoretical and practical suggestions to get started with this shift in mindset: i) using Activity Theory to create a descriptive framework to anchor and highlight interrelationships between students, teachers, and their learning environment; ii) managing the LMS-CRM system development process; iii) implementing a CRM perspective with LMS technology; iv) generating LMS and CRM-collected course statistics to support Instructional Design frameworks, such as ADDIE (Analysis, Design, Development, Implementation, and Evaluation) and others; and v) challenges and limitations using LMS and CRM technology.

Authors

Dr. Teresa Piliouras Technical Consulting & Research, Inc. [biography]

Dr. Teresa Piliouras is CEO and founder of Technical Consulting & Research. She is an IT consultant, educator, inventor, and author. Previously, she was an industry professor of Computer Science and Management of Technology at New York University Tandon School of Engineering, and a visiting Professor of Computer Science at Iona College. She held senior management and technical positions at Accenture, Boehringer Ingelheim, PepsiCo, Pitney Bowes, and ITT. Her scientific research is focused on cybersecurity, privacy and safety in the digital age, and educational best practices.
Miss Mengqian Wu Technical Consulting Research, Inc. [biography]

Mengqian is a master student at the University of Pennsylvania majoring in Learning Science and Technologies. Received a bachelor's degree in Cognitive Psychology and Economics in the University of Illinois Urbana-Champaign. Mengqian is originally from China, Beijing, and she became curious about how people think and learn. Her research interests involve self-regulated processes, human-computer interaction and how do people and machine together to foster life-long learning and support efficient learning with an development of cognitive capacity and mental stability.
Ms. Steffi N. Crasto Center for Advanced and Emerging Technologies (CARET) [biography]

Ms. Steffi Crasto holds a Master's degree in Management of Technology from New York University, and a Bachelor of Engineering degree in Information Technology from the University of Mumbai. She is an Educational Evaluation Consultant, specializing in Learning Management Systems (LMS) technology, educational assessment, and data-driven learning analytics. Previously, she worked at Technical Consulting & Research, Inc., Weston, CT, and New York University.
Mr. Pui Lam (Raymond) Yu Technical Consulting & Research, Inc. [biography]

Pui Lam (Raymond) Yu is the Executive Vice President Engineering at Technical Consulting & Research, Inc., and Co-Director of the Center for Advanced Research on Emerging Healthcare Technologies. Mr. Yu an active engineer and previously held positions of increasing responsibility in Engineering in the areas of Systems Engineering, Testing and Requirements Verification, and Digital Systems Design at United Technologies Corporation. His research focuses on Information Security, Education and Health Information Technology. He received his BEEE from Stevens Institute of Technology, MSEE from Rensselaer Polytechnic Institute, and MSCS from New York University Tandon School of Engineering. He has co-authored numerous conference papers and publications.
Dr. Navarun Gupta http://orcid.org/0000-0001-8542-8310 University of Bridgeport [biography]

Dr. Navarun Gupta is a Professor of Electrical Engineering at University of Bridgeport. He also serves as the Department Chair there. Dr. Gupta received his Ph.D. from Florida International University in Miami. His interests lie in biosignal processing, audio signal processing and engineering education.

Download paper (1.58 MB)

Are you a researcher? Would you like to cite this paper? Visit the ASEE document repository at peer.asee.org for more tools and easy citations.

» Download paper

« View session

For those interested in:

2 Year Institution
Academia-Industry Connections
Advocacy and Policy
Broadening Participation in Engineering and Engineering Technology
computer science
disability
engineering
engineering technology
Faculty
Graduate
information technology
Pre-College
professional
undergraduate
veterans