A number of researchers have studied the barriers and dynamics of technology adoption by faculty members. Some of these barriers include perceived usefulness (or lack thereof), structural constraints (such as technical support), lack of time to learn new technologies, and varying levels of faculty proficiency with technology, among others. Researchers have also found that for ubiquitous adoption of a technology to occur, a “critical mass” of users must be established to promote adoption by “mainstream” faculty.
The purpose of this study is to document an institutionally supported effort to promote adoption of a new grading software, Gradescope, at a small, private, undergraduate-focused teaching institution. This software was first introduced at the institution in 2018 by a few early adopters. During the pandemic, more faculty used the software to mitigate challenges associated with the collection, grading, and return of graded material in an uncharacteristically online environment. With the relaxing of pandemic restrictions, many faculty instinctively returned to old methods of collecting, grading, and returning student work. However, electronic grading and online feedback saved so much faculty and in-class time that a special effort was made to encourage Gradescope use after pandemic restrictions were lifted. The goal was to develop tailored training sessions and incentive programs to overcome the learning curve associated with Gradescope and increase the rate of adoption of this technology across the campus.
This paper will describe the design of training sessions tailored to novice and advanced users, the incentive and support structures put in place to promote usage, and the impact of these interventions. Impact will be evaluated through aggregate institutional usage metrics and participant survey results that identify how faculty have used their training to promote diffusion of this technology around campus. It will conclude with recommendations and lessons learned through this process that will be applicable to any effort to encourage faculty to adopt a new technology.
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